We had the worst experience with these people. First we spent $800 for three nights and it did not include parking for a two bedroom condo. Then when we went to purchase the parking and recreation passes, the three so-called customer service reps were rude, disrespectful, and absolutely deplorable. The Head manager was particularly rude and confrontational. The store was overpriced and they did nothng but nickel and dime you. Whatever you do, make sure you choose to stay at one of the other condos or resorts and stay away from Sea Colony Bethany Beach DE. For a big organizaton such as the Wyndam, you would think they would have a better selection process than hire customer service reps who are clearly not qualified to represent them (Sea Colony) in the best light. They provided sub-standard service, and were completely detached. It is overpriced, you will be nickel and dimed to death, and do not expect anyone to be helpful. Whatever you do, don't has for Sherry, Gwynn, and Labonne. They will be of no value to you.
We tried to cancel a reservation 3 weeks prior to our reservation because our mother was hospitalized in ICU after an unexpected illness. Resort Quest refused to refund our payment because it was company policy. After several phone calls, they said they "felt bad" for us and were sorry we wouldn't be using the property. They said even if they could rent it, we would still be out of the money.
They don't even supply toilet paper
house itslef was ok but the kitchen did not have enough pots and pans also some of the cupboards and drawers were broken. worst thing one of the showers was not working properly and after two calls it was not fixed
This is the first and last time we will be using them.
Thanks Resort Quest for making a stressful period even more stressful. If it were possible to give no stars I would.
Resort Quest Realty is a US Real Estate Agency based in Bethany Beach, Delaware. Resort Quest Realty is located at 33550 Market Pl, Bethany Beach, DE 19930, USA.
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